Privacy policy

Last updated: April 4, 2026

SUTIL operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SUTIL Lube is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address
Financial information including payment card information, transaction details, payment confirmation, and other payment details
Account information including your username, password, preferences, and settings
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, and your order history
Communications with us including information you include in customer service inquiries or other correspondence
Device information including information about your device, browser, network connection, IP address, and other identifiers
Usage information including information about how you interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, contact us, or otherwise provide us with your information
Automatically through the Services, including from your device when you use our website, through cookies and similar technologies
From our service providers, including when they collect or process information on our behalf
From our partners or other third parties, where permitted by applicable law

How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide and improve the Services
We use your personal information to process payments, fulfill orders, arrange shipping, manage your account, remember your preferences, process returns or exchanges, and improve your shopping experience.

For marketing and advertising
We may use your personal information to send promotional communications by email or show you advertisements relating to our products or services.

For security and fraud prevention
We use your personal information to help detect, investigate, or take action regarding fraudulent, illegal, or malicious activity and to help keep our Services secure.

To communicate with you
We use your personal information to respond to inquiries, provide customer support, and maintain our relationship with you.

For legal reasons
We may use your personal information to comply with applicable legal obligations, respond to lawful requests, enforce our policies, or protect our rights.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, shipping, fulfillment, analytics, cloud storage, and customer support
With business and marketing partners, where permitted by law, to provide marketing services and advertising
When you direct us, request us, or consent to our disclosure of information to third parties
With our affiliates or within our corporate group
In connection with a business transaction such as a merger, sale, restructuring, or bankruptcy
To comply with legal obligations or protect our rights, the Services, or others

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in other jurisdictions.

To learn more about how Shopify uses your personal information, please review Shopify’s Consumer Privacy Policy.

Third Party Websites and Links

Our Services may contain links to websites or other online platforms operated by third parties. If you follow those links, you should review their privacy policies and terms. We are not responsible for the privacy or security practices of third party websites.

Children’s Data

The Services are not intended for children under the age of majority in their province or territory of residence, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We use reasonable safeguards to protect your personal information, but no security system is completely secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Withdraw consent, where consent is the basis for processing
Opt out of certain marketing communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in those emails. Even if you opt out of promotional emails, we may still send you service related communications, such as order confirmations or account updates.

To exercise any privacy rights available to you, please contact us using the details below.

Complaints

If you have questions or complaints about how we handle your personal information, please contact us using the information below. If you are not satisfied with our response, you may have the right to contact the privacy regulator in your jurisdiction.

International Transfers

Please note that your personal information may be transferred to, stored, or processed outside of Canada, including in jurisdictions where our service providers or partners operate. Those jurisdictions may have privacy laws that differ from those in your province or country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the updated Privacy Policy on this page and revise the “Last updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to make a request regarding your personal information, please contact us at:

SUTIL
4428 Juneau St
Burnaby, BC V5C 4C8
Canada
inquiries@sutillube.com